Terms of Service

We are Forklift Specialities CC

Registration: 1998/007403/23

Vat registration: 4070254018

Our physical address: Giba business park, Ingweni Road (Off 110 Stockville Road), Westmead, Kwa Zulu Natal.

Trading as:  Forklift Specialities CC

Our website:  http://www.forklift-spec.co.za

These Terms and Conditions govern the supply by us of any Products ordered by you on the Site. By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions.

Registration and use of the website

Only registered users may order goods on the website.

To register as a user, you must provide an email address and your own unique password and provide certain information and person details. You will need to use your email address and unique password to access the website in order to purchase goods.

You agree and warrant that your email and password shall be used for personal use only and not disclosed by you to any third party. For security purposes, you agree to enter the correct email and password whenever ordering goods. Failing to do so, you will be denied access.

Payment and Clearance period

All products displayed on the web shop are quoted excluding VAT and in South African Rand’s (ZAR). Payment is required before products are dispatched. Once confirmation of payment has been received and cleared you will receive an order confirmation with a reference number via email. To maximise security, payments are made through PAYFAST, we do not hold any debit/credit card information.

You will not be charged for any orders that cannot be fulfilled and where appropriate, you will be refunded. (Please see our refund policy)

We reserve the right to charge a 15% handling fee on cancellation of an order that has been placed and paid for. This also applies to goods that have been incorrectly ordered and delivered. Courier charges to return goods will be paid by yourself.  The handling fee will be void if the goods were incorrectly supplied by Forklift Specialities and courier charges to supply you with the correct products will be for Forklift Specialities expense.


Forklift Specialities offers 2 delivery options as follows:

  1. Our Courier (Quote on shipping)
  2. Self-collection (collect from our store)

If you require delivery through us, please select “quote on shipping” option on checkout. We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to a physical address, no Post Box addresses are allowed.

Once you request a delivery with us, we will send you a quotation on delivery charges generated by our courier. Only once payment is received for delivery charges, will the arrangements be made for dispatch and you will then receive a dispatch confirmation notice. Deliveries may take 5 to 7 working days, depending on stock availability.  Specially manufactured goods may take 4 to 12 weeks.

Our delivery charges are subject to change without prior notice, due to the use of an independent courier company. Please note that it might not be possible to deliver to some locations. In this case, we will inform you using the contact details that you have provided when you placed your order. We will then arrange for an alternative delivery address within the same area.

Returns and refunds policy

Please note, no returns for refunds will be paid after 7 days of receiving goods. Returns within 7 days will be credited at our sole discretion which is subject to certain criteria. Courier charges for returns will be paid by the customer and will not be refunded. We reserve the right to charge a 15% handling fee if goods were incorrectly ordered by the customer, this will be deducted from the refunded money.

To return items please email us, specifying what you are returning, with the part number and reasons for return. Please supply us with your company details, telephone number, address and your invoice number. Please note that all returns must be in their original packaging and undamaged, all items and accessories must be returned with the goods purchased, or the refund will not take place.

Product availability and purchases

Forklift Specialities will have the right to make changes to information about products displayed on the web shop, without prior notice. This information includes prices,description or the availability of products. Forklift Specialities will, however, not make changes to an order that has been accepted and paid for.

Placing Goods in the shopping basket without completing the purchase cycle does not constitute an order and goods may be removed from the shopping basket if the stock is no longer available or the price thereof might change without notice to you. You cannot hold Forklift Specialities liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.You acknowledge that Forklift Specialities cannot guarantee the availability or delivery period of any item and that pricing may change at any time without notice to you. Forklift Specialities will take all reasonable efforts to ensure that if an item is no longer available, it shall be removed from the Website. However, if Goods become unavailable after you have made payment, Forklift Specialities will notify you and you will be entitled to a refund.

Changes to these Terms and Conditions

Forklift Specialities may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way, use the Website.If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

Assembly and installation of products

The assembly and installation of Products purchased shall be the Customer’s responsibility and risk.Forklift Specialities shall not assume legal liability for damages caused to the Product and/or any other accidents or damages incurred.